Support

Common problem

1.What industries is Gantry-type CNC milling machine DC2025 suitable for?

A： Gantry-type CNC milling machine DC2025 is mainly suitable for many industry fields such as plastic molds, shoe molds, auto parts, graphite processing, roller machines and hardware processing.

Terms and Conditions

1. Product quality assurance: All products of our company comply with national and industry standards and provide one-year quality assurance service.
2. User privacy protection: We strictly abide by relevant laws and regulations to ensure that user information is only used for transactions and services and will not be leaked.
3. After-sales service commitment: We have 26 service offices at home and abroad, providing 24-hour after-sales support to ensure that customer problems are resolved in a timely manner.
4. Legal Compliance Statement: All business activities must comply with relevant laws and regulations, protect the legitimate rights and interests of customers, and eliminate illegal activities.
5. Amendment and update of terms: The company reserves the right to modify the terms and will promptly notify customers of relevant updates through the official website.

Technical Support

1. After product development is completed: We provide complete technical documentation and instruction manuals to ensure that customers understand the product's technical parameters and usage methods.
2. Pre-sales support: A professional team provides consulting services to help customers choose the most suitable machine tools and equipment.
3. Training service: Provide operation and maintenance training to ensure that customers are proficient in equipment use and maintenance skills.
4. Consulting service: We provide customers with long-term technical consulting and answer any questions and concerns about CNC machine tools.

After-sales service

1. After-sales guarantee: We provide one-year free quality assurance service for the products we sell to ensure the stability and reliability of the products.
2. Technical support: The company has 26 sales service offices, equipped with professional technicians, who can answer customer questions online 24/7 and provide remote or on-site technical support.
3. Training service: Provide customers with free operation and maintenance training to ensure that customers can use and maintain the equipment proficiently.
4. Accessories supply: Provide original accessories for a long time to ensure the continuous and normal operation of customers' equipment.
5. Customer Feedback: Respond to customer feedback in a timely manner and continuously improve products and services to meet customer needs to the greatest extent possible.

Maintenance service

1. Provide professional equipment diagnosis to ensure that the root cause of the problem is found quickly and accurately.
2. Equipped with a full range of original spare parts to ensure maintenance quality and extend the life of the equipment.
3. Efficient on-site service to restore equipment to normal operation in the shortest time.
4. Regular maintenance services and preventive maintenance improve equipment operating efficiency.
5. 24/7 service hotline to ensure timely response to customer needs.
6. Professional training and technical support enable customers to master basic maintenance knowledge.
7. Provide remote technical support to reduce equipment downtime.
8. A service network covering all provinces and cities in China and overseas ensures rapid response.

Contact information

Common problem

Terms and Conditions

Technical Support

After-sales service

Maintenance service